Unwritten challanges in Mobile-4D projects, Why?
Mobile technology for development! Yes, we all try to taste the success of mobile: mobile applications for fund transfers in micro-insurance, introducing smart cards for health care, mobile apps for agricultural trading, and so on. We also note and quote the challenges when it comes to engaging the mass participation of the intended rural beneficiaries. We recently studied closely 10 selected projects, representing East Africa, East Asia and South Asia, to clarify the nature of these challenges. Our study shows that the three most common factors contributing to tensions, and often unwritten failures, were found to be:
1. Tension between IT solution providers and project owners;
2. Blind spots in the innovation process;
3. Failure to introduce change management models for field staff.